We strive to meet our customers’ expectations, therefore, we constantly take care of the quality of the services we provide. You can feel secure ordering new services at Bacloud Data Center as a 30-day money-back policy is guaranteed. To take advantage of this option, you just need to create a support ticket in the Cloudlix client area, specifying the service ID number or server IP address. A refund will be made using the same payment method (or payment system) you used to make the order. It might take from 5 to 10 business days to issue a refund.
Money-back guarantees do not apply to:
Money-back guarantee does not apply to transaction fees – it will be deducted from a total refunded amount. If the payment was made using Alipay, Paypal or Paysera the refund fee is €0.50 + the transaction fee. The refund fee for payments via Coingate (cryptocurrency) or bank transfers is €0.50.
If you have any questions feel free to contact our sales team by e-mail at firstname.lastname@example.org.